Full-Service eCommerce Agency

Some eCommerce businesses need a design refresh, while others need a marketing strategy to drive sales. More often than not, eCommerce businesses need both. At Big Human, we take a data-driven approach, combining UX design, web development, search engine optimization (SEO), and digital marketing to create online stores that look great and convert.

We see every client relationship as a true partnership — working side by side with eCommerce brands to understand their business goals, optimize the user experience, and deliver marketing strategies that boost traffic, sales, and customer retention. Every feature, integration, and marketing campaign is designed for long-term business growth that will make your online business thrive.

When you partner with us, you get more than a creative solution — you get an agency that feels like an extension of your in-house team. We combine eCommerce strategy, digital marketing services, web design expertise, and technical know-how to turn your online store into a conversion-driven destination.

Everything we do is custom, built around your business goals. That means you get the services you need (and only what you need), ensuring every initiative is focused, strategic, and designed to deliver measurable growth.

Our holistic approach means every part of your business works together to increase sales, boost customer retention, and grow your brand. We partner with you on design and development to build a strong foundation — and we don’t stop at launch. From SEO to email marketing to social media marketing, we focus on results that move the needle. 

And because we know that growth doesn’t happen overnight, as your full-service agency, we provide ongoing support, smart integrations, and scalable solutions, so your eCommerce store continues to evolve and scale alongside your business goals. With Big Human, your growth is strategic, measurable, and built to last.

Building an online store is about creating a seamless customer experience that works hard for your business goals. Every click, scroll, and interaction moves your target audience from discovery to purchase, driving online sales and customer retention.

We merge UX design, content creation, and eCommerce SEO with integrations and automations, so your digital marketplace feels effortless and engaging. We don’t just design for today; we create solutions that scale, regardless of your platform.

Rockefeller Center needed an eCommerce experience that supported ticketing, events, and attractions like The Rink and Top of the Rock. The goal was to unify the famous landmark’s online experience while driving conversions and smoothing operations for its visitors.

We redesigned the ticketing flow, introduced new ticketing options, added an “Add to Cart” feature for multiple ticket types, and built flexible pages for experiences like The Beam and Skylift. We also localized the site into nine languages, making it accessible for international visitors.

The optimized checkout flows reduced drop-off, with the new All-In Pass driving significant year-over-year revenue growth. Our biweekly updates and ongoing feature rollouts have helped Rockefeller Center maintain a fast, accessible, and modern ticketing experience that scales with demand.

This kind of partnership highlights what makes us different: we don’t just redesign, we align brand, UX, and technology into one experience your target audience actually wants to use.

"Big Human has delivered exceptional work in terms of content, design, and development. Their multi-channel strategy has helped to connect all of Rockefeller Center's offerings under one seamless digital identity, resulting in a website supported by smart, engaging content."

Cristina Tsanas, Marketing Director at Tishman Speyer